Something not working in Ecobot Collector or Ecobot Manager? Try the quick checks first; they fix most problems. Then find your problem in the list below.
Try these first
- Protect your data. If Collector is misbehaving, sync and check in your surveys before anything else: open the survey, tap Manage Survey, turn on Check In Survey, and tap the button at the bottom.
- Update. Install the latest Collector from the App Store or Google Play, or use Manager in an up-to-date Chrome or Edge.
- Restart the app, then the device.
- Check your connection. Open a web page to confirm you're online. Collector works offline, but syncing needs Wi-Fi or cellular service.
- Check storage. A nearly full device can make Collector unstable.
Find your problem
- Sync fails or data isn't in Manager, including "RemoteClientError: badRequest"
- Location or GPS is wrong, including calibration and GNSS receivers
- Photos are missing location data
- Collector crashes or freezes
- Can't sign in, including "license in use on another device"
- What to do if you lose a device
Other common questions
- A CSV won't open properly. Import it into Excel or Google Sheets instead of double-clicking the file.
- Fields are empty in an export. Exports show what was entered; check the point in Manager and fill in any missing fields there.
- You can't invite a teammate. Only Admins and Managers can invite users. See Manage users.
- A survey is locked. It's checked out on another device. See How syncing works.
Still stuck?
Get help from Ecobot support, or email support@ecobot.com. Tell us which app you're using, your device and version, the survey name, and what happened, with screenshots if you can.