Ecobot Collector syncs survey data, points and photos to the cloud automatically whenever your device has Wi-Fi or cellular service (Collector 4.1.10 and later). If something you collected isn't showing in Ecobot Manager, work through the checks below.
See what hasn't synced yet
Open the survey in Collector. Anything highlighted in orange hasn't synced. Tap Manage Survey to open the Sync Survey Data panel: it shows a check next to each item that has synced, and says "You're all caught up" when your device and the cloud match.
"RemoteClientError: badRequest"
This red message at the bottom of the screen means the connection dropped during a sync. It usually happens on a weak mobile hotspot, poor Wi-Fi, or a patchy data connection.
- Move somewhere with a stronger signal, or switch to a different Wi-Fi network.
- Check that other apps can reach the internet, for example by opening a web page.
- Sync again: open the survey, tap Manage Survey, then Sync. To sync every survey, tap the gear icon, then Sync All Surveys; this syncs survey data but not photos.
- If the error comes back on a strong connection, force close Collector, reopen it, and sync again.
Photos aren't in Manager yet
Photos upload in the background once you're connected, and a large batch can take a while on a slow connection. Wi-Fi is fastest. To send them now, open the survey, tap Manage Survey, select Send Photos To Manager, and tap Sync.
Photos a teammate added in Manager come down to your device with Get Photos From Manager on the same panel.
The data is in Manager, but the survey is locked
Syncing doesn't check a survey in. A survey stays locked to the device that checked it out until that device checks it in. On that device, open the survey, tap Manage Survey, turn on Check In Survey, and tap the button at the bottom.
If the person or device isn't available, see How syncing works for force check-in, or What to do if you lose a device.
A survey is missing from Collector
Surveys transferred to you, and surveys merged in Manager, only appear after you sync the whole list: tap the gear icon, then Sync All Surveys. Also check you're signed in with the right account.
Automatic sync isn't happening at all
Automatic sync needs Collector 4.1.10 or later. Update Collector from the App Store or Google Play; see Supported devices, OS versions, and updating Ecobot.
Still stuck?
Get help from Ecobot support. Include the survey name, your device and Collector version, and a screenshot of any error.