Troubleshooting and support
Fix common problems, recover from a lost device, and get in touch with the Ecobot team.
7 articles
Fix a problem
Fixes for common problems, and what to do if a device is lost.
- Troubleshooting: start here
- What to do if you lose a device
- Sync fails or data isn't in Manager
- Location or GPS is wrong
- Photos are missing location data
- Collector crashes or freezes
Need a hand?
Can't find what you're looking for?
Our support team can help with Collector, Manager, and your account.
Get help
Try the troubleshooting guide