Can't sign in

  • Updated

The same account signs you in to Ecobot Collector and Ecobot Manager. Find the message you're seeing below.

You sign in to Manager with Google or Esri

Google and Esri sign-in work in Ecobot Manager only. Collector uses your email address and Ecobot password.

You forgot your password

In Ecobot Manager, select Sign in with an email link on the sign-in page, and enter your work email. We'll email you a link that signs you in, and you can then set a new password under Settings › Security. In Collector, tap Forgot Password? on the sign-in screen, which opens the same page in your browser. Full steps are in Reset your password. If the email doesn't arrive, check spam and junk folders, and check you entered the address your account uses.

Your license is in use on another device

Each license works on one device at a time. When it's in use elsewhere, the sign-in message shows which device has it.

  • If you have that device: sign out of Collector there. Signing out in Collector syncs and checks in your surveys first, so do it with a good connection.
  • If you don't: in Ecobot Manager, go to Settings › Devices and sign the other device out. This doesn't sync the device first, so anything it hadn't synced stays on it. Only do this when you can't reach the device, and see How syncing works if its surveys need a force check-in.

Giving each device a name in Collector's settings makes this list easier to read. See Manage licenses.

Your account or email isn't recognized

  • Check you're using the email address your Ecobot account was set up with.
  • Accounts belong to one person and can't be shared. If you're new to the team, ask your Admin to invite you.
  • If your company's subscription has lapsed, or your account was removed, sign-in stops working. Your Admin can check.

Manager signed you out while you were away

For security, Ecobot Manager signs you out after an hour with no activity. It warns you first, and your work isn't lost.

  • Still there? appears 5 minutes before you'd be signed out, with a countdown. Select Stay signed in to keep working.
  • Your session is almost over appears 5 minutes before the 12-hour limit on any session, even if you've been working. Save your work, then select Got it. You'll need to sign in again when the time runs out.

The Still there? warning in Ecobot Manager, with a countdown and the Stay signed in button highlighted

If you're signed out, Manager keeps the page you were on, with any changes you hadn't saved, and shows Your session has ended:

  1. Select Sign in in new tab, and sign in on the tab that opens.
  2. Go back to the tab you were working in. Manager tells you you're signed in again.
  3. Save your changes, for example with Save data on a point.

The Your session has ended message in Ecobot Manager, with the Sign in in new tab button highlighted

Manager doesn't load properly

Ecobot Manager works best in an up-to-date Google Chrome; Microsoft Edge, Safari and Firefox are also supported. Try refreshing the page, or signing in from a private window.

Still stuck?

Get help from Ecobot support. Include the email you sign in with and the exact message you see.