The same account signs you in to Ecobot Collector and Ecobot Manager. Find the message you're seeing below.
You sign in to Manager with Google or Esri
Google and Esri sign-in work in Ecobot Manager only. Collector uses your email address and Ecobot password.
You forgot your password
Tap or click Forgot Password on the sign-in screen and follow the emailed link. Full steps are in Reset your password. If the email doesn't arrive, check spam and junk folders, and check you entered the address your account uses.
Your license is in use on another device
Each license works on one device at a time. When it's in use elsewhere, the sign-in message shows which device has it.
- If you have that device: sign out of Collector there. Signing out in Collector syncs and checks in your surveys first, so do it with a good connection.
- If you don't: in Ecobot Manager, go to Settings › Devices and sign the other device out. This doesn't sync the device first, so anything it hadn't synced stays on it. Only do this when you can't reach the device, and see How syncing works if its surveys need a force check-in.
Giving each device a name in Collector's settings makes this list easier to read. See Manage licenses.
Your account or email isn't recognized
- Check you're using the email address your Ecobot account was set up with.
- Accounts belong to one person and can't be shared. If you're new to the team, ask your Admin to invite you.
- If your company's subscription has lapsed, or your account was removed, sign-in stops working. Your Admin can check.
Manager doesn't load properly
Ecobot Manager works best in an up-to-date Google Chrome; Microsoft Edge, Safari and Firefox are also supported. Try refreshing the page, or signing in from a private window.
Still stuck?
Get help from Ecobot support. Include the email you sign in with and the exact message you see.