Each Ecobot license is assigned to a single individual. A licensed user receives:
- Manager access
- Collector access on one mobile device
Device Use
An Ecobot license allows login on one device at a time. If you need to switch devices:
- Log out of Ecobot on your current device.
- Log in with your credentials on the new device.
Why This Matters
This setup ensures:
- Secure, individual access to your account
- Accurate data tracking linked to the licensed user
- Compliance with Ecobot’s licensing terms
Naming Your Device (Recommended)
Naming your device makes it easy to see where your license is currently in use and to sign out the correct device if needed.
How to name your device
On the device where you use Ecobot Collector:
- Open the Ecobot Collector app.
- Go to Settings (gear icon).
- Tap Device name.
- Enter a clear, recognizable name — for example:
- Jane – iPad (Field)
- NC Office – Samsung Tablet
- Tap Save or Done.
See Where Your License Is Logged In & Sign Out
If your license is currently active on another device, Ecobot will display a message during login showing which device is using the license. This makes it easy to identify who is logged in or locate the device so you can coordinate a sign-out.
When you log out of a device, all surveys are automatically checked in to prevent projects from getting stuck on that device.
For best results, always sync your data before signing out to ensure all updates are saved and available across devices.
FAQ
Can my team share a license?
No. Each Ecobot license is assigned to one individual and cannot be shared between multiple people.
No. Each Ecobot license is assigned to one individual and cannot be shared between multiple people.
Can I use my Ecobot license on multiple devices?
Yes, but only one device at a time. Log out on your current device before logging in on another.
What happens if I’m logged in on one device and try to log in on another?
You’ll be prevented from logging in until you sign out of the first device. You will receive a notification on where the license is being used and on what device.
Why is my license tied to one person?
Licensing per individual ensures secure access, accurate project tracking, and compliance with Ecobot’s terms.
What if I don't have access to the device where I am signed in?
You need to ask a colleague to sign out for you, or wait till you can access that device again.
If I sign out of one device and into another, can I work on the same survey?
Yes! We automatically check in surveys whenever you log out so that the survey can be accessible on a different device.