Reset your password

  • Updated

If you've forgotten your Ecobot password, you can sign in with a secure link sent to your email, then set a new password in Ecobot Manager. This article shows you how.

Before you start

You need access to the email address on your Ecobot account. You'll finish in a web browser, even if you start in Ecobot Collector.

Sign in with an email link

  1. On the Manager sign-in page, select Sign in with an email link. In Collector, tap Forgot Password? on the sign-in screen. It opens the same page in your browser.

The Ecobot Manager sign-in page, with Sign in with an email link highlighted

The sign-in screen in Ecobot Collector, with Forgot Password? highlighted

  1. Enter your work email, then select Email me a sign-in link.

The Sign in with an email link page in Ecobot Manager, with the Work email field and the Email me a sign-in link button highlighted

  1. Open the email from Ecobot and select Sign In to Ecobot. You're signed in to Manager in your browser. The link expires after 15 minutes.

The Ecobot sign-in email, with the Sign In to Ecobot button

If you don't see the email, check your spam or junk folder. On the page that says Check your email, you can select Resend link or Use a different email.

Set a new password

  1. In Manager, go to Settings and open Security.
  2. Type your new password in New password and again in Confirm new password.
  3. Select Save password.

The Password section of the Security page in Ecobot Manager, with the new password fields and the Save password button highlighted

For more on your account settings, see Settings in Ecobot Manager.

Still stuck?

  • The link expired: request a new one. Each link works for 15 minutes.
  • No email arrived: check you entered the right address, and look in spam or junk.
  • Still can't sign in: ask your Admin, or select Contact support on the sign-in page.