Manage licenses

  • Updated

Each Ecobot license belongs to one person. It gives them access to Ecobot Manager and to Ecobot Collector on one mobile device at a time. This article covers switching devices, naming your device, and seeing where your license is signed in.

Use one device at a time

To switch to another phone or tablet:

  1. Sign out of Collector on the device you're using now.
  2. Sign in on the new device.

When you sign out, Collector syncs your surveys and checks them in, so you can keep working on them from the new device. Make sure you have a good connection before you sign out. See How syncing works: check-in, checkout, and sync.

The Signing Out message in Ecobot Collector, saying all projects will be checked in

If your license is still signed in on another device, Collector won't let you sign in. It shows which device has your license, so you can find it and sign out there.

The You're already signed in message in Ecobot Collector, naming the device the account is active on

Name your device

A clear device name makes it easy to see where your license is in use, and to sign out the right device.

  1. In Collector, tap the gear icon to open Settings.
  2. Tap Device Name.
  3. Enter a name you'll recognize, such as "Jane – iPad (Field)" or "NC Office – Samsung Tablet".
  4. Tap Save Name.

The Settings screen in Ecobot Collector, with Device Name highlightedThe Edit Device Name screen in Ecobot Collector, with the Save Name button

See and sign out devices in Manager

In Manager, go to Settings and open Devices. It lists every browser and phone signed in to your account.

  • To sign out a device, select Sign out on its row.
  • To sign out everywhere except where you are now, select Sign out all other devices.

The Devices settings page in Ecobot Manager, with a device's Sign out button and Sign out all other devices highlighted

Signing a device out from Manager doesn't sync it or check its surveys in. Anything that hadn't synced stays on that device until someone signs back in on it and syncs. If you can, ask the person to sync and sign out in Collector instead.

This is useful when your team shares tablets, a device is lost or no longer used, or you need to free your license for another device. Signing out devices you don't use also keeps your account secure.

Questions

Can my team share a license? No. Each license belongs to one person and can't be shared.

Can I use my license on more than one device? Yes, but only one at a time. Sign out on one device before you sign in on another.

What if I can't get to the device I'm signed in on? Sign it out from Devices in Manager, or ask a colleague to sign out on it. Anything on that device that hadn't synced stays there.

If I switch devices, can I keep working on the same survey? Yes. Signing out checks your surveys in, so they're ready on the new device after you sync.